CryptoSafeKit FAQ

Find answers about hardware wallets, seed phrase backups, shipping, returns, privacy, warranty, and crypto self-custody safety.

General Questions

What is CryptoSafeKit?

CryptoSafeKit is a crypto self-custody security store offering hardware wallets,

metal seed phrase backups, and security accessories designed to help users protect their recovery phrases and private keys offline.

What products does CryptoSafeKit sell?

We offer hardware wallets, seed phrase backup products, metal recovery phrase storage tools, and crypto security accessories for long-term self-custody protection.

Who are CryptoSafeKit products designed for?

CryptoSafeKit products are designed for crypto users who want to protect their assets with offline storage, including beginners, long-term holders, Bitcoin users, hardware wallet users, and anyone who wants a more durable backup for their recovery phrase.

Do I need a seed phrase backup if I already have a hardware wallet?

Yes. A hardware wallet helps protect your private keys during use, but your recovery phrase is the backup that restores access if your wallet is lost, damaged, erased, or replaced. A metal seed phrase backup helps protect that recovery phrase from fire, water, corrosion, fading, and paper damage.

What is the difference between a hardware wallet and a seed phrase backup?

A hardware wallet is a device used to generate, store, and sign transactions with your private keys offline. A seed phrase backup is a physical backup of your recovery phrase, which allows you to restore access to your wallet if the device is lost, damaged, or replaced. For long-term crypto security, both are important.

Hardware Wallet Authenticity

Are your hardware wallets authentic and brand new?

Yes. Hardware wallets sold by CryptoSafeKit are brand new and factory-sealed. We do not sell opened, used, returned, or pre-initialized hardware wallets.

Do you sell opened, used, or pre-initialized hardware wallets?

No. We do not sell opened, used, returned, or pre-initialized hardware wallets. For your security, you should only use a hardware wallet that is factory-sealed and initialized by you personally.

How can I verify that my hardware wallet is genuine?

When you receive your hardware wallet, inspect the packaging before opening it. Follow the official setup and authenticity verification instructions provided by the wallet manufacturer. Only download wallet software from the official manufacturer website or app store listing.

What should I do if the packaging looks damaged or suspicious?

Do not use the device. Contact our support team immediately with your order number and clear photos of the packaging. We will review the issue before you initialize the wallet.

Will CryptoSafeKit ever ask for my recovery phrase?

No. CryptoSafeKit will never ask for your recovery phrase, PIN, private key, wallet password, or access to your funds. Never share your recovery phrase with anyone, including support staff, websites, apps, or social media accounts.

 

Seed Phrase Backups

What is a seed phrase backup?

A seed phrase backup is a physical record of your wallet recovery phrase. It allows you to restore access to your crypto wallet if your hardware wallet is lost, damaged, erased, or replaced.

Why should I use a metal seed phrase backup?

Paper can burn, tear, fade, or be damaged by water. A metal seed phrase backup is designed for long-term offline storage and better resistance to fire, water, corrosion, and physical wear.

 

Is paper backup safe enough?

Paper backup is better than no backup, but it is not ideal for long-term protection. Paper can be destroyed by fire, water, humidity, fading, insects, or accidental disposal. For long-term crypto self-custody, a metal seed phrase backup provides stronger physical protection.

Does VAULTIGO work with Ledger, Trezor, SafePal, Keystone, and other wallets?

VAULTIGO seed phrase backup products are designed for standard recovery phrases used by many major hardware and software wallets. Always confirm that your wallet uses a compatible BIP39-style recovery phrase before use.

Why does the VAULTIGO 4-Letter Backup only store the first 4 letters?

Standard English BIP39 recovery words are designed so that each word can be uniquely identified by its first four letters. VAULTIGO 4-Letter Backup uses this property to create a compact and reusable seed phrase backup system.

Does VAULTIGO support 12, 18, and 24-word recovery phrases?

Yes. VAULTIGO seed phrase backup products are designed to support common recovery phrase lengths, including 12, 18, and 24 words, depending on the product model.

Can I use VAULTIGO with non-English seed phrases?

VAULTIGO products are primarily designed for standard English recovery phrases unless otherwise stated. Do not use non-English wordlists unless your wallet provider confirms compatibility.

What should I never do with my seed phrase?

Never take a photo of your recovery phrase. Never store it in cloud notes, email, Google Drive, iCloud, online documents, or messaging apps. Never type your seed phrase into any website. Never share it with support. Anyone who has your recovery phrase can potentially access your funds.

Shipping & Privacy

Do you ship worldwide?

Yes. We offer worldwide shipping to supported countries, with tracking available for most orders.

How long does shipping take?

Shipping times vary depending on your country, shipping method, customs processing, and local delivery conditions. Tracking information will be provided once your order ships.

Will I receive tracking information?

Yes. Once your order ships, tracking details will be sent to the email address used at checkout.

How do you protect my privacy when shipping?

We use discreet packaging whenever possible. The outside of the package does not display seed phrase, recovery phrase, hardware wallet, or crypto wallet wording.

Will the package mention crypto or hardware wallet products?

Will the package mention crypto or hardware wallet products?

Do I need to pay customs or import duties?

Customs duties, import taxes, VAT, or other local fees may apply depending on your country. These charges are determined by local customs authorities and are the responsibility of the customer.

Returns, Refunds & Warranty

What is your return and refund policy?

We accept returns within 30 days for unopened, unused, factory-sealed products in their original tamper-evident packaging. Opened, used, initialized, engraved, stamped, or tampered-with products cannot be returned for security reasons.

Can I return an opened hardware wallet?

No. For security reasons, opened or initialized hardware wallets cannot be returned. Hardware wallets must remain unopened, unused, factory-sealed, and in original packaging to be eligible for return.

Can I return a used seed phrase backup product?

No. Seed phrase backup products that have been opened, engraved, stamped, assembled, used, or tampered with cannot be returned for security reasons.

Who pays for return shipping?

Unless the product is defective or the wrong item was sent, return shipping costs are the responsibility of the customer. Original shipping costs may not be refundable.

What if my product is defective?

Defective products are covered by the manufacturer warranty or applicable material warranty. Contact our support team with your order number, photos, and a clear description of the issue. We will help arrange a replacement or warranty claim where applicable.

How do I start a return or warranty request?

Contact our support team with your order number, email address, product name, and reason for the request. Please include photos if the product is defective, damaged, or incorrectly delivered.

Payments & Orders

What payment methods do you accept?

We accept secure online payment methods shown at checkout, including supported credit cards, PayPal, and other available digital payment options.

Is checkout secure?

Yes. Checkout is processed through secure payment providers. CryptoSafeKit does not store your full payment card details.

Can I modify or cancel my order?

If your order has not yet shipped, contact us as soon as possible. Once an order has shipped, changes or cancellations may no longer be possible.

What should I do if I entered the wrong shipping address?

Contact us immediately with your order number and the correct shipping address. If the order has not yet shipped, we will try to update the address. If the order has already shipped, we may not be able to change the delivery destination.

Where can I track my order?

You can track your order using the Track Your Order page or the tracking link sent to your email after shipment.

Why was my payment declined?

Payments may be declined by your bank, card issuer, payment provider, or fraud protection system. Please check your payment details, contact your card issuer, or try another payment method.

Setup & Support

Do you help beginners with setup?

Yes. We provide beginner-friendly setup guidance and crypto self-custody safety tips. However, we cannot create, store, recover, or access your recovery phrase, PIN, private keys, wallet password, or funds.

Do you provide setup guides?

Yes. We provide general setup guidance, safety checklists, and educational resources to help users understand how to protect their hardware wallets and recovery phrases.

Can you set up my hardware wallet for me?

No. For your security, you must set up your hardware wallet yourself. Never allow another person, website, company, or support agent to generate, view, store, or handle your recovery phrase.

Can CryptoSafeKit recover my lost wallet or seed phrase?

No. If your recovery phrase is lost and you no longer have access to your wallet, CryptoSafeKit cannot recover your funds. This is why secure offline backup is essential.

What if I need help after purchase?

Contact our support team with your order number and a clear description of the issue. We can help with product questions, shipping issues, warranty requests, and general setup guidance.

Can you help me move or recover my crypto assets?

We can provide general educational guidance, but we cannot access, move, recover, or manage your crypto assets. You are responsible for your wallet, recovery phrase, private keys, and transactions.

Security Reminders

What is the most important crypto security rule?

Never share your recovery phrase or private keys with anyone. Anyone who has your recovery phrase can potentially control your crypto assets.

Should I store my recovery phrase online?

No. Avoid storing your recovery phrase in cloud storage, email, screenshots, online documents, password managers, or messaging apps unless you fully understand the risks. Offline physical storage is generally safer for long-term self-custody.

Should I take a photo of my seed phrase?

No. Photos can be uploaded, synced, hacked, backed up, or exposed without your knowledge. Do not take photos or screenshots of your recovery phrase.

Does CryptoSafeKit store my recovery phrase?

No. CryptoSafeKit does not create, store, request, or access your recovery phrase. Your recovery phrase should only be generated by your wallet and kept private by you.