What is your return and refund policy?

We offer a 30-day return policy for unopened, unused, factory-sealed products in their original tamper-evident packaging. If you change your mind before opening your hardware wallet, seed phrase backup, or security accessory, you may return it for a refund, excluding shipping costs.For security reasons, we cannot accept returns of opened, used, initialized, engraved, stamped, or tampered-with products. Defective items are covered by the manufacturer’s warranty, and we will help arrange a replacement or warranty claim where applicable.

What if I have problems after purchase?

CryptoSafeKit provides customer service for orders, shipping, returns, warranty claims, and general product information.For hardware wallet initialization, firmware updates, wallet recovery, PIN or passphrase configuration, and cryptocurrency transactions, please use the wallet manufacturer's official application and documentation.CryptoSafeKit will never ask you for your recovery phrase, private key, PIN, passphrase, wallet password, or cryptocurrency transfer.We will never ask you to share your screen or provide remote access to your computer or mobile device.

Which cryptocurrencies do these wallets support?

All wallets support thousands of coins including BTC, ETH, SOL, ADA, and all major blockchains plus ERC-20, SPL, and most popular tokens. Firmware updates regularly add new assets.

Troubleshooting - CryptoSafeKit

Step-by-step solutions for hardware wallet connection issues, failed transactions, recovery problems, firmware errors, and lost or damaged devices.

What happens if I lose my Ledger Nano X recovery and seed phrase backup guide

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What Happens If I Lose My Ledger Nano X? 2026 Recovery & Security Guide

Lost your Ledger Nano X? Learn whether your crypto is still safe, how the PIN protects a missing device, how to restore with your recovery phrase, when to move funds, and what to do if the Nano X was stolen.

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Ledger Live Shortened Address Display: Avoid Transaction Scams

A shortened destination address on a wallet screen can make a routine crypto transfer feel unsafe—es...

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Fake Ledger Live App Phishing: Fix, Recover, and Avoid Scams

Downloaded a fake Ledger Live app or entered a recovery phrase? Learn the safe response, migration steps, and official-software checks that help prevent a second loss.